Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in a condition suitable for resale. You must initiate the return process within 30 days of receiving your order. Items that are damaged, altered, or show signs of wear will not be accepted for return. Please ensure that you check your items upon receipt to confirm their condition.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please allow up to 3 business days for a response to your request. It is important to keep a record of your return request for your reference.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during the return shipping process.
Refund Processing Time
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct item in a timely manner. Please follow the return process outlined above to initiate your return.
Non-Returnable Items
Certain items are non-returnable, including but not limited to personalized or custom-made products, clearance items, and gift cards. If you are unsure whether an item is returnable, please contact us before making your purchase. We will provide clarity on the return eligibility of specific items.
Contact Information
If you have any questions regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your concerns are addressed promptly. Thank you for shopping with us and for your understanding of our policies.